Return Policy

At Pro Trade Wholesale LLC, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds:

• We accept refund requests for items that are returned in their original condition within [number] days of purchase.
• To be eligible for a refund, the item must be unused, unworn, and in the same condition as when you received it. It must also be in the original packaging.

2. Refund Process:

• To initiate a refund, please contact our customer service team at sales@protradewholesale.com  to request a return authorization.
• Once your return is approved, you will be provided with instructions on how to return the item to us.
• Upon receipt of the returned item, we will inspect it and notify you of the status of your refund.
• If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 3 days.

3. Non-Refundable Items:

• Certain items are not eligible for refunds, including gift cards, downloadable software, and personalized or customized products unless they are defective or damaged upon arrival.

4. Shipping Costs:

• Shipping costs for returning items are the responsibility of the customer, unless the return is due to our error or the item is defective or damaged.

5. Exchanges:

• If you would like to exchange an item for a different size, color, or style, please contact us to arrange for an exchange. Additional shipping charges may apply.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.

7. Contact Us:

• If you have any questions or concerns about our refund policy or need assistance with a return, please contact our customer service team at sales@protradewholesale.com

Thank you for choosing Pro Trade Wholesale LLC. We appreciate your business and are committed to ensuring your satisfaction with every purchase.